Privacy Policy

Introduction

Welcome to Pet Circle (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, shop online, or use our services.

Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely via third-party providers)
  • Order history
  • Any information you provide when contacting us

We may also collect non-personal information such as browser type, IP address, and website usage data for analytics and performance improvements.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Arrange click-and-collect notifications
  • Communicate with you regarding your purchases
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only if you opt in)
  • Comply with legal and regulatory obligations

Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Payment processors
  • Courier or logistics providers (if applicable)
  • Website hosting and IT service providers
  • Legal or regulatory authorities when required by law

All third parties are required to protect your information in line with applicable data protection laws.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to enhance your browsing experience and improve website functionality. Cookies help us understand how visitors use our website.

You may choose to disable cookies through your browser settings, but this may affect certain features of the website.

Your Rights

In terms of POPIA, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your information
  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Pet Circle
Email: info@petcircle.co.za
Phone: 065 618 9042
Address: Shop 8, Northway Centre, 17 Kenneth Kaunda Rd, Durban North, Durban, 4051

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last Updated: 04th March 2026